Refund policy

We accept returns within 30 days from the date of purchase. Proof of purchase, such as a receipt or order confirmation, is required for all returns. This helps us verify the transaction and process your return efficiently. Refunds are typically issued in the original payment method. If you paid with a credit card, the refund will be credited back to that card. For other payment methods, refunds will be processed accordingly. Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

In such cases, we provide prepaid return labels for your convenience. If you receive a damaged or defective item, please contact our customer service team immediately. We will work to resolve the issue promptly, either by providing a replacement or issuing a refund.

To initiate a return, please contact our customer service team at info@brascosafety.com. They will guide you through the process, provide any necessary return authorizations, and assist with the return shipping. We’re here to ensure your satisfaction with our products and services.