Frequently Asked Questions

Brasco Safety FAQ: 

Your Guide to Personal Protective Equipment and Workplace Safety Solutions

Welcome to the Frequently Asked Questions (FAQ) page of Brasco Safety, your trusted leaders in the personal protective equipment and workplace safety industry. Serving in Edmonton, Northern Alberta, and cross Canada, we are dedicated to providing top-quality safety solutions tailored to meet the unique needs of our diverse clientele.

Whether you’re seeking information about our latest products, need guidance on the best safety practices, or have queries about our services, you’ll find helpful answers here. At Brasco Safety, we are committed to ensuring your safety and satisfaction, and this FAQ page is designed to assist you promptly and efficiently.

What types of safety products do you offer? 

At Brasco Safety, we offer a comprehensive range of safety products designed to prioritize your well-being in various environments. Our inventory includes Personal Protective Equipment (PPE) such as safety apparel, footwear, eyewear, gloves, and respiratory protection. We also provide essential safety gear like hard hats, fall protection equipment, and hearing protection. Additionally, you can find a variety of safety accessories to enhance workplace safety.
For a detailed list and to explore our complete product catalog, please visit our online store or contact our customer service for personalized assistance.

How do I place an order? 

To streamline your purchasing process, we offer a convenient online ordering system. Simply browse our website, add the desired safety products to your cart, and proceed to checkout. Follow the easy steps to input your shipping details and payment information securely.
For our corporate clients, we understand the importance of efficient procurement. If your organization prefers to use purchase orders (POs), you can email the PO to [email protected]. Our dedicated team will process your order promptly and provide any necessary support.
If you have any questions or require assistance during the ordering process, feel free to reach out to our customer service team. We are here to ensure a smooth and secure experience for all your safety product needs.

How can I track my order? 

We understand the importance of keeping our customers informed about their orders. Once your order has been processed, we will promptly send you an email containing your tracking information. This email will include a tracking number and a link to the carrier’s website, allowing you to monitor the status and location of your shipment in real-time.
To track your order, simply click on the provided link or enter the tracking number on the carrier’s website. If you encounter any issues or have questions about your shipment, our customer service team is ready to assist you. Feel free to reach out to us, and we’ll ensure you have the information you need to follow the journey of your safety products from our warehouse to your doorstep.

What is your return policy? 

We accept returns within 30 days from the date of purchase. Proof of purchase, such as a receipt or order confirmation, is required for all returns. This helps us verify the transaction and process your return efficiently. Refunds are typically issued in the original payment method. If you paid with a credit card, the refund will be credited back to that card. For other payment methods, refunds will be processed accordingly. Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
In such cases, we provide prepaid return labels for your convenience. If you receive a damaged or defective item, please contact our customer service team immediately. We will work to resolve the issue promptly, either by providing a replacement or issuing a refund.
To initiate a return, please contact our customer service team at [email protected]. They will guide you through the process, provide any necessary return authorizations, and assist with the return shipping. We’re here to ensure your satisfaction with our products and services.

Can I establish a corporate account for additional benefits? 

Yes, for customers making frequent or large-scale purchases, we recommend establishing a corporate account. Corporate accounts come with added benefits, including personalized service, dedicated account management, and more favorable pricing.
To apply for a corporate account, please fill out our online credit application form. Our credit team will review your application promptly, and upon approval, you’ll gain access to the benefits of a corporate account.
For any additional inquiries about bulk purchases, corporate accounts, or the credit application process, please contact our sales team at [email protected]. We’re committed to providing flexible solutions to meet your business needs.

Can I customize safety apparel with our corporate logo? 

Absolutely! We offer customization options to include your corporate logo on a variety of safety apparel. This allows you to enhance brand visibility while prioritizing safety in the workplace.

What types of safety apparel can be customized? 

Our customization services extend to a range of safety apparel, including but not limited to jackets, vests, coveralls, and shirts. Check the product pages or contact our customer service for specific customization options available for each item.

How does the customization process work? 

To begin the customization process, please contact our dedicated customer service team. They will guide you through the steps, answer any questions you may have, and provide assistance in uploading your corporate logo or discussing specific customization options.

Why should I contact customer service for customization? 

Our customer service team is here to ensure a seamless and tailored experience for your customization needs. By contacting them, you can discuss the specifics of your customization request, receive guidance on file formats, and ensure that your corporate logo or name bars are integrated flawlessly onto the safety apparel.

Is there an additional cost for customization? 

Yes, there is typically an additional cost for customization services. The exact fee may vary depending on factors such as the size and complexity of the logo.

Can I add name bars or employee names to safety apparel?

Certainly! In addition to corporate logos, we offer the option to add name bars or individual employee names to safety apparel. This personalization can be particularly beneficial for identification and team cohesion.

How long does the customization process take?

The time required for customization varies depending on the quantity and complexity of the order. Our customer service team will provide you with an estimated timeline, including production and shipping.
For any specific customization inquiries or assistance, please contact our customer service team at [email protected]. We’re here to help you create personalized and professional safety apparel for your team.

How can I place an international order?

For international orders, please contact our customer service team directly. International shipping options and rates may vary based on the destination and the items in your order.

How can I get in touch with customer support?

To contact our customer support team, you can fill out our Contact Form here. Simply provide your details and inquiry, and our dedicated support representatives will respond to you promptly.
In addition to the Contact Form, you can also reach our customer support team by calling our customer service hotline at 1-877-301-4804.